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  STORE POLICY  
     
  Ordering Information  
 

We have one of the best Online Store Policies anywhere, including a 15-day return policy! Before placing an order at Old Shanghai Online, be sure to read our policies.

Placing Orders
Upon successfully placing an order, you will receive an email confirmation of your receipt. Please provide us with a valid email address! If you do not receive any confirmation, please place the order again or contact us for more information. We carefully inspect all of our merchandise before shipping to you. We want to make sure that you get only the best from us!!

Payment Options
We accept American Express, Discover, MasterCard and Visa. You can also take advantage of PayPal's added security, whether or not you have a PayPal account. Simply select PayPal at checkout. All prices are in U.S. dollars. Residents of California will be charged 9.5% sales tax. Sales tax does not apply for orders shipping outside of California.

Order Status
If one or more products in your order are out of stock, we will contact you via email within 2 business days with expected availability. You may cancel the order if the product will be unavailable for over 2 weeks. If we do not receive any response about the out-of-stock product(s) and other order changes within 1 week, we will cancel your order.

If you need shipping status, please email us at custserv@oldshanghaionline.com.

  
     
  Shipping Information  
 

Orders are shipped out within 2 business days (not including holidays and weekends).

We work with UPS and United States Postal Service (USPS) to provide cost-effective shipping throughout the United States. Because we individually review delivery options for each and every order to find you the quickest, most cost-effective solution, items that are ordered together may not necessarily be shipped together.

Estimated Delivery Times

  
 
   Shipping Method  Estimated Delivery Times
   USPS Priority Mail  3 - 5 Business Days  Delivery based on distance to location.
   UPS  Ground  5 - 10 Business Days  Delivery based on distance to location.
   2nd Day Air  2 Business Days  Delivery typically by end of day.
   Next Day Air Saver  Next Business Day  Delivery typically by 3:00 p.m to end of day.
   Standard to Canada  5 - 10 Business Days  Delivery based on distance to location.
  Above estimates apply to orders placed before 12:00 noon (PST).
UPS delivery service is not available on Saturdays.  USPS and UPS delivery services are not available on Sundays and public holidays.
 
 


Freight Surcharge
Freight surcharge may apply to heavy or oversized items in addition to the calculated shipping charges shown during checkout. It will be indicated on the item page if such surcharges might apply. We will contact you within 2 business days if such freight surcharge applies to your order.

Canada Deliveries
UPS Standard is the only available option for orders shipping to Canada. If you need expedited delivery service, please contact us at custserv@oldshanghaionline.com. Delivery transit days to the recipient will vary depending upon the destination and customs clearance. Recipient is responsible for any duties and taxes as package pass through customs.

  
     
  Return Policy  
 

Our 15-day Satisfaction Guaranteed Return Policy

If you are not satisfied with your kimono, iron tea pot, or anything at all, we will gladly process a refund (excluding shipping & handling charges) within 15 days of original delivery date!

Please refer to the following instructions when returning an item:

Step 1: Email us at custserv@oldshanghaionline.com to get a Return Authorization Code.

  • State (1) the Order Number, (2) Name of purchaser, (3) Item(s) to be returned, and (4) Reason for return.
  • Failure to provide information correctly may delay the processing of your return.
  • An Return Authorization Code will be issued to you within 2 business days of your request.

Step 2: Enclose a copy of the email, original packing list and the merchandise with all original tags in the return package.

  • Merchandise must be returned in its original, saleable condition.
  • We reserve the right to reject merchandise that are used, worn, soiled or altered by the customer.

Step 3: Label the package clearly with the RA#.

  • Items returned without a Return Authorization Code will not be accepted
  • Note: All returns or exchanges must be made within 15 days of original delivery date. We will not honor requests or return packages that are received beyond this period of time.

All refunds are subjected to a 20% restocking fee, which will be applied to the price of the merchandise and any associated taxes, whenever applicable. No exceptions. All refused packages that are non-deliverable for any reason are subjected to restocking fee. Full refunds are only valid for defective items due to manufacturing defects or an error on our part. Shipping charges are non-refundable.

Old Shanghai Online is not responsible for any freight charges. Customers are responsible for the cost of returning the merchandise, as well as the return shipping in the case of an exchange.

Once received, it may take up to 10 business days to process your return. Allow 1-2 billing cycles for any credit to appear on your account. You may contact us anytime at custserv@oldshanghaionline.com to check on your refund status.

This site runs independently of our stores. Please do not contact our stores with questions regarding this online store or orders processed through this site. Email is the best way to get in touch with us and we respond back to all emails within 2 business days.

You can shop with confidence and without worry at Old Shanghai Online. For more information, please email custserv@oldshanghaionline.com.
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